A.1 Category Creation
Recognises initiatives that introduced an entirely new product or service category to consumers, or fundamentally redefined how an existing category is delivered by presenting it in a distinctly new format. The category should have been established within the last two years.
A.2 New Product Launch
Honours the successful launch of a new product or service. Entries should highlight the identified consumer need gap, the strategic marketing communication developed to address it, and how the offering was positioned as relevant and distinctive. This includes the complete marketing mix and programmes that built awareness and preference.
A.3 Brand Extension
Celebrates brands that have successfully expanded into a new product or service category, either for the same target audience or a new one. Entries should outline the consumer need gap, the core equity of the parent brand, and how this equity was strategically leveraged for the extension.
A.4 Brand Rejuvenation
Recognises brands that addressed stagnation or decline by redefining their value proposition. Entries should detail the challenges faced, gaps that limited growth, and the strategic changes across marketing mix elements, communication, and programmes that revitalised the brand—beyond just a standalone campaign refresh.
A.5 Transformational Growth
Honours brands that identified unmet consumer needs and disrupted the market with a game-changing value proposition, achieving a significant competitive advantage. This category is for brands that have existed for over two to three years and demonstrated over 50% growth within a year.
A.6 Customer Relationship Marketing
Rewards sustained customer retention strategies that strengthen loyalty and deepen relationships with existing customers. Entries should demonstrate consistent engagement through direct marketing, social media, personalised offers, newsletters, catalogues, and loyalty programmes.
A.7 Customer Experience
Recognises programmes, innovations, and initiatives designed to enhance the customer journey across all touchpoints—from pre-purchase to purchase, post-purchase, and repeat interactions—delivering a seamless and delightful experience.
A.7(i) Post-Purchase Support and Customer Insights
Honours initiatives focused on customer satisfaction and long-term loyalty through after-sales support, loyalty and rewards programmes, customer feedback mechanisms, follow-up surveys, and exclusive community engagement.
A.8 Use of Consumer Insight
Recognises cases where a clearly defined business challenge was successfully addressed using consumer insights derived from qualitative or quantitative research, social listening, ethnography, small data, or similar methodologies.
A.9 Use of Analytics / Big Data / AI
Honours solutions to business challenges driven by the strategic application of analytics, big data, artificial intelligence, or machine learning to deliver measurable impact.
A.10 Long-Term Marketing Strategy (3 Years or More)
Rewards sustained marketing strategies that demonstrate measurable success over three years or more. Entries should clearly define long-term objectives, outline phased strategies over time, and present results that evidence long-term impact and effectiveness.
A.11 Best Pivot Initiative
Recognises agile and innovative thinking demonstrated through a strategic pivot in business model, product, or experience—often in response to external challenges. Entries must show creativity, strategic clarity, effectiveness, and tangible business outcomes.
A.12 Brand Purpose
Celebrates brands that have embedded purpose at the core of their strategy and operations. Entries should demonstrate tangible outcomes—such as business growth, transformation, enhanced engagement, societal impact, awareness creation, or meaningful behaviour change.
A.13 Best Use of Segmentation
Honours excellence in customer or market segmentation that drives targeted strategy execution and business success. Entries should show how innovative and creative use of segmentation and targeting tools helped achieve clear business objectives.